How can we help you today?
Everything you need to know about our shipping, returns, and policies. If you can't find what you're looking for, feel free to contact us.
Shipping Info
At Ariva, we take great care in delivering our pure natural products to your doorstep. Each item is carefully packaged to ensure it arrives in perfect condition.
Domestic Shipping (Morocco)
- • Delivery within 2-4 business days
- • Free shipping on orders over 500 DH
- • Standard shipping fee: 40 DH
International Shipping
- • Europe: 5-8 business days
- • Rest of the World: 7-12 business days
- • Tracking number provided for all orders
Please note that during peak seasons or promotional periods, delivery times may be slightly extended. All our shipments are insured for your peace of mind.
Returns and Exchanges
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Policy
Items must be returned within 14 days of receipt. To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original sealed packaging.
Exchange Process
If you wish to exchange a product for a different item or size, please contact our support team. We recommend reviewing our detailed product descriptions and the Product Sizes section below before purchasing.
Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.
Product Sizes
Our natural products come in a variety of sizes to suit your needs — from small trial sizes to family-sized quantities. Here's a quick guide to help you choose the right one.
| Product Type | Available Sizes | Best For |
|---|---|---|
| Argan Oil | 30ml · 60ml · 100ml | Skin & hair care routines |
| Honey | 250g · 500g · 1kg | Daily use & gifting |
| Essential Oils | 10ml · 30ml · 50ml | Aromatherapy & wellness |
| Spices | 50g · 100g · 250g | Cooking & seasoning |
| Herbal Capsules | 30 caps · 60 caps · 120 caps | Daily supplementation |
| Natural Cosmetics | 30ml · 50ml · 100ml | Skincare & body care |
All sizes are approximate. Our products are made from natural ingredients; slight variations in weight or volume may occur between batches.
Secure Payments
Your security is our top priority. We use industry-leading encryption and security protocols to ensure your payment information is always protected.
Accepted Payment Methods
We accept various secure payment options to provide you with a smooth checkout experience:
- • Credit/Debit Cards (Visa, Mastercard)
- • PayPal
- • Bank Transfer (for domestic orders)
- • Cash on Delivery (available in select areas of Morocco)
Data Protection
We never store your full credit card details on our servers. All transactions are processed through encrypted payment gateways that comply with the highest security standards (PCI DSS).
Customer Support
Need assistance? Our dedicated customer care team is here to help you with any questions about our products, your order, or shipping.
Contact Options
Email Us
support@ariva.ma
+212 600-000000
Office Hours
Mon-Fri: 9am - 6pm (GMT+1)
We typically respond to all inquiries within 24 business hours. For immediate assistance regarding an existing order, please include your order number in your message.
Privacy Policy
Ariva ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed.
Information We Collect
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
How We Use Your Information
We use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Data Protection
We will maintain your order information for our records unless and until you ask us to delete this information.
Terms of Services
Welcome to Ariva. By accessing our website, you agree to the following terms and conditions.
1. Acceptance of Terms
By using our services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.
2. Product Quality
Ariva provides high-quality natural products. While we strive for consistency, slight variations in natural ingredients may occur between batches, which is a hallmark of authentic organic production.
3. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Ariva and is protected by international copyright laws.
4. Limitation of Liability
Ariva shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.